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Nissan of Torrance A Dedicated Nissan Dealer In Torrance, CA

This Saturday morning, I went to Nissan of Torrance because they were offering a $39.99 oil change coupon. At first, I was happy to be there because there was only one customer in front of me, and several service advisors appeared to be available. It didn’t take long before it was my turn. Rene Cruz was helping the customer in front of me, while Marcell Saavedra was assisting other customers. After Rene finished with his customer, he called me over and asked the reason for my visit. I told him I was there for a regular oil change. He then asked whether I had an appointment. I said no. He explained that Saturdays are always busy and that the wait would generally be 3 to 3.5 hours without an appointment, compared with 2 to 2.5 hours with an appointment. He asked whether I still wanted to have the service done. Since I was already there, I said yes. I then asked, “What if I make an appointment now?” Before coming to the dealership, I had checked their online appointment system and saw many openings starting around 11:00 a.m. today. However, Rene didn’t even check the system before telling me that they were completely booked and that I would have to wait until Monday. Instead of helping me get the service started, Rene asked me to have a seat in the back so he could help the customer behind me, an elderly woman using a walker. I had no problem with that and assumed he simply wanted to help her first. However, after he finished helping her, he started going through papers on his desk, made a phone call, and then went back to his paperwork. I was the only person waiting in line. When I looked at him, he gestured to indicate that he would be with me soon. I nodded and continued waiting patiently. After another 5 or 10 minutes—or possibly longer, since I wasn’t keeping track—I started to feel like Rene was ignoring me. There were several moments when he didn’t appear to be speaking on the phone, yet I was still sitting there waiting. While I waited, I went online and made an appointment myself for 12:00 p.m. today. There were still many appointment times available after noon, just as I had remembered. This directly contradicted what Rene had told me about being completely booked until Monday. At that point, Marcell Saavedra noticed me and, while assisting another customer, asked whether I had been helped. I pointed toward Rene and said, “I’m waiting for him.” Marcell nodded and continued helping his customer. After Marcell finished, he asked me why I was there. I told him I just needed an oil change and that, while waiting, I had made a 12:00 p.m. appointment online myself. Marcell immediately stepped in to help me and provided excellent customer service. He was attentive, professional, and actually made an effort to take care of me. While Marcell was helping me, I asked Rene for his name since he was standing nearby. I told Rene directly that I felt I had been mistreated by him. His response was that I could talk to his supervisor and that he was busy. After Marcell finished helping me, I spoke with the Service Manager, Christopher Figueredo, and explained what had happened. I told him how poorly I felt Rene had treated me, but I also made sure to tell him what a great job Marcell had done. Christopher listened to my concerns, apologized, and said he would speak with Rene about the situation. I also told Marcell that he had saved the dealership’s reputation in my eyes, and we shook hands. Thank you, Marcell, for stepping in and treating me with respect, and thank you, Christopher, for listening and taking my complaint seriously. Unfortunately, my experience with Rene was the complete opposite. I came in simply expecting a routine oil change, and no customer should be made to feel ignored or misled. Great job, Marcell and Christopher, and thank you both for taking care of the situation.

Today my wife and I walked in to Nissan of Torrance Looking to upgrade our vehicle using our suv as a trade in. At the door Jose greeted us and asked if we needed help to find a vehicle and we told him what we were looking for, so he immediately welcomed us and offered us a refreshing drink, after that he took us to see the options they had for our new vehicle. He took us for a test drive and gave us an overview of the car and the process for the trade in. Since we liked the car we saw we decided to go the financial part which usually is tedious but in this case he asked how much we wanted to pay and put as a down payment and did the appraisal of our current vehicle. He worked with us and honored the online discounts and just like that we signed up for the new vehicle. So if you are looking to get a new vehicle without all the hassle and salesperson trying to sell you stuff you don’t need corne and see Jose Enriquez from Jalisco Mexico at Nissan of Torrance.

Great experience salesman Greg was great 10/10 very nice and respectful we didn't feel pushed into anything.

Rude and inpatient Didn't take time to help me correctly and acted like I didn't knkw what I was talking about

Arcee has been my service guy and friend for over a decade. I take my vehicles wherever he goes.

Everyone, esp Daisy, was friendly, professional, and knowledgeable. No hard sales, which was a pleasant surprise. Great experience overall.

Good. Prices too high Bring down the prices now, I mean right now, seriously right now

Arcee took care of me and did an excellent job. I'm very appreciative of him looking out for my interests

They were concerned about finding out the problem. They gave me recommendations for resolving it. They were very attentive. I left satisfied.

They diagnosed the problem and recommended a remedy. Marvell took very good care of me that day.

Made me wait around 40 minutes, in the morning, to process my car. While he helped other customers, chit chatted with co-workers and went back and forth to the back. Had I not called him 3 different times, he would have kept my car over the weekend. All this for a simple oil change

Friendly and knowledgeable great service Took one of my Nissans in for an oil change. Arcee helped me out he's friendly and knowledgeable of Nissan vehicles and trucks. The dealership service area has changed for the better since the last time I was there.

Trustworthy, Thorough, and Thoughtful! The service was great! I will be returning for my next service. Thank you

The customer service is great they kept me informed and my service was completed in a timely manner. I absolutely love the extra care they give my vehicle.