Staff
Service
Manny Villegas
Service Advisor
Chris Figueredo
Service Advisor
Claudio Gutierrez
Service Advisor
Mia Young
Service Advisor
Jordan Blas
Service Advisor
David Campos
Service Advisor
Administration
Elizabeth Reyes
Customer Relations Manager
Finance
Miguel Gonzalez
Finance Manager
Eddie Rosas
Finance Manager
Sales
Mandez Jones
Sales Representative
Jose Enriquez
Salesperson
Howard Mims
Salesperson
Elisa Zemora
Salesperson
Gustavo Gonzalez
Sales Representative
Itati Ison
Sales Representative
Parts
Alex Camacho
Parts Counterman
Alfonso Garcia
Parts Counterman
Victor Garcia
Parts Counterman
Edward Madrigal
Parts Counterman
Management
Albert Vu
Sales Manager
Manny Villegas
Service Advisor
Oct 12, 2021
Everyone from the technician to the cashier was fast,...
Everyone from the technician to the cashier was fast, efficient and friendly. I loved the energy of the while place.
Oct 12, 2021
Great customer service ! Appreciate the follow up and...
Great customer service ! Appreciate the follow up and convenient appointment time slot. All service performed timely
Oct 11, 2021
The service techs are very professional.The take care in...
The service techs are very professional. The take care in a timely fashion and the repair estimates are within actual cost.
Oct 10, 2021
Customer service was on point. Though it took some time...
Customer service was on point. Though it took some time to get the car serviced.
Oct 08, 2021
The dealer Manny was so nice and straight to the point...
The dealer Manny was so nice and straight to the point with 100% excellent customer service he made sure that me and my car left there at a reasonable time and at A-1 satisfaction. Thank you Manny & Nissan of Torrance 🏆
Chris Figueredo
Service Advisor
Oct 13, 2021
Service was great…..repair done in the amount of time...
Service was great…..repair done in the amount of time they promised and at a reasonable rate
Oct 13, 2021
Chris is absolutely the best! He took the time to listen...
Chris is absolutely the best! He took the time to listen to my questions and answer them in depth. Very helpful!
Oct 12, 2021
Great customer service ! Appreciate the follow up and...
Great customer service ! Appreciate the follow up and convenient appointment time slot. All service performed timely
Oct 11, 2021
The service techs are very professional.The take care in...
The service techs are very professional. The take care in a timely fashion and the repair estimates are within actual cost.
Sep 30, 2021
Great service. Chris was very nice and attentive. Would...
Great service. Chris was very nice and attentive. Would come back. Wait time was ok
Elizabeth Reyes
Customer Relations Manager
Sep 16, 2021
Jose Enriquez was very helpful... Liz Reyes is amazing ....
Jose Enriquez was very helpful... Liz Reyes is amazing . Very good customer service inclusively this is the second time I deal with Jose and the third time I deal will Liz on 3 separate purchases and I wouldn't go anywhere else... As a matter of fact I live 1 and a half hours away from the dealer due to a recent relocation and I travel to them for all my needs thanks to the exceptional service I received
Aug 26, 2021
Overall service is excellent. The wait time is what gets...
Overall service is excellent. The wait time is what gets me tho... But it's understandable. Good quality work takes time! Thank you for the great service.
Aug 25, 2021
Never replied to my emails about my awful service : (I...
Never replied to my emails about my awful service : ( I purposely made an appointment for 7:15am (the earliest appointment) for an oil change believing it would be an "in/out" experience (no more than 1 hour). When I arrived at 7:15am I proceeded inside the shop and was greeted by Manny. It was than when he told me it would take over 2 hours for an oil change. This was very difficult to believe as other Nissans take roughly 45 minutes for a scheduled appointment oil change. I told Manny most likely I will not return to Nissan Torrance as over 2 hours for the first appointment of the day for an oil change seems unreasonable. As I was the only person waiting in the waiting room for most of time at 8:45am my car was sitting outside ready to go but no one came over to me to tell me. I proceeded to the front desk walk-in and not one person was in front for over 10 minutes. I than asked the young female at the desk in the back if they can help me or find Manny. at that point it took 15 minutes for Manny to come back from "moving his own car". This added over 30 minutes to my oil change time. Unfortunately, this experience was not what I was expecting from Nissan Torrance.
Aug 20, 2021
Efficient staff who communicate clearly and follow up...
Efficient staff who communicate clearly and follow up with their promises in a prompt and kind manner. Work is constantly done on time and efficiently.
Jul 21, 2021
The only reason why I’d recommend this service is solely...
The only reason why I’d recommend this service is solely because of Rick. Very knowledgeable and tried to make things right. Sadly won’t be returning here for any reason due to this tiring process to get my car right. Not worse than how I brought it in. More bad news, another Nissan service center asked where I got my brakes done since they were aftermarket and rusted. Not what I paid for.
Claudio Gutierrez
Service Advisor
Oct 12, 2021
Great customer service ! Appreciate the follow up and...
Great customer service ! Appreciate the follow up and convenient appointment time slot. All service performed timely
Oct 11, 2021
The service techs are very professional.The take care in...
The service techs are very professional. The take care in a timely fashion and the repair estimates are within actual cost.
Sep 30, 2021
Service was incredibly fast. I was in and out in no time....
Service was incredibly fast. I was in and out in no time. Plus the person that assisted me was very kind.
Sep 30, 2021
Great service. Chris was very nice and attentive. Would...
Great service. Chris was very nice and attentive. Would come back. Wait time was ok
Sep 16, 2021
Jose Enriquez was very helpful... Liz Reyes is amazing ....
Jose Enriquez was very helpful... Liz Reyes is amazing . Very good customer service inclusively this is the second time I deal with Jose and the third time I deal will Liz on 3 separate purchases and I wouldn't go anywhere else... As a matter of fact I live 1 and a half hours away from the dealer due to a recent relocation and I travel to them for all my needs thanks to the exceptional service I received
Mia Young
Service Advisor
Oct 12, 2021
The service representative have good attitude and...
The service representative have good attitude and explained me car issues and kept updating regarding the service via text massage
Oct 12, 2021
Great customer service ! Appreciate the follow up and...
Great customer service ! Appreciate the follow up and convenient appointment time slot. All service performed timely
Sep 30, 2021
I received excellent and professional customer service at...
I received excellent and professional customer service at Nissan of Torrance. The staff was polite and knowledgeable.
Sep 16, 2021
Jose Enriquez was very helpful... Liz Reyes is amazing ....
Jose Enriquez was very helpful... Liz Reyes is amazing . Very good customer service inclusively this is the second time I deal with Jose and the third time I deal will Liz on 3 separate purchases and I wouldn't go anywhere else... As a matter of fact I live 1 and a half hours away from the dealer due to a recent relocation and I travel to them for all my needs thanks to the exceptional service I received
Sep 15, 2021
How about someone who really cares about a survey call...
How about someone who really cares about a survey call me! Still don’t know why I have signed up for warranty when you wanted to charge me for a battery while i got the car from you less than a year ago. Then lying to me saying that you gave me a discount while you still charged me for full price on the battery! Like why should I bring my car back to you??
Jordan Blas
Service Advisor
Oct 12, 2021
Great customer service ! Appreciate the follow up and...
Great customer service ! Appreciate the follow up and convenient appointment time slot. All service performed timely
Sep 15, 2021
How about someone who really cares about a survey call...
How about someone who really cares about a survey call me! Still don’t know why I have signed up for warranty when you wanted to charge me for a battery while i got the car from you less than a year ago. Then lying to me saying that you gave me a discount while you still charged me for full price on the battery! Like why should I bring my car back to you??
Sep 14, 2021
Asked the service center to check my tire pressure while...
Asked the service center to check my tire pressure while my car was there for service. They gave me my car back with the low pressure warning still active on my dash. Failure.
Sep 11, 2021
They are friendly ,their service is wonderful,on...
They are friendly ,their service is wonderful,on time,quality,doing car wash before turn over to the costumer.the part is genuine and durable.
Sep 03, 2021
Brought in car because service light was on. Service tech...
Brought in car because service light was on. Service tech never turned service light off. Told they never checked why it was on the charged $269 for oil change. ROBBERY!
David Campos
Service Advisor
Oct 12, 2021
Great customer service ! Appreciate the follow up and...
Great customer service ! Appreciate the follow up and convenient appointment time slot. All service performed timely
Oct 11, 2021
The service techs are very professional.The take care in...
The service techs are very professional. The take care in a timely fashion and the repair estimates are within actual cost.
Sep 27, 2021
Kind friendly people n fast service I would recommend to...
Kind friendly people n fast service I would recommend to my friends thank you so much boss
Sep 15, 2021
How about someone who really cares about a survey call...
How about someone who really cares about a survey call me! Still don’t know why I have signed up for warranty when you wanted to charge me for a battery while i got the car from you less than a year ago. Then lying to me saying that you gave me a discount while you still charged me for full price on the battery! Like why should I bring my car back to you??
Sep 14, 2021
Asked the service center to check my tire pressure while...
Asked the service center to check my tire pressure while my car was there for service. They gave me my car back with the low pressure warning still active on my dash. Failure.
Miguel Gonzalez
Finance Manager
Oct 13, 2021
The service and sales men were great. However, I feel...
The service and sales men were great. However, I feel like I was told one thing and put into contract with something else.
Sep 03, 2021
The dealership is a very good one the people are really...
The dealership is a very good one the people are really nice they get the job done will recommend it to anyone Thank you a
Aug 25, 2021
I agree that the service was great. I feels so intensive,...
I agree that the service was great. I feels so intensive, especially, they gave me a lot of information and clearly. I think, they are like family.
Aug 19, 2021
It was very friendly with me i came in and right away I...
It was very friendly with me i came in and right away I was asked how may i help you. It was very clean also.
Jul 23, 2021
The customer service is extremely exceptional in each...
The customer service is extremely exceptional in each department I visited I’m very satisfied Thank you you for the patience that my sell guy had with me job well done 😊
Mandez Jones
Sales Representative
Oct 06, 2021
Salesman was excellent, attentive, didn’t pressure me...
Salesman was excellent, attentive, didn’t pressure me and made me feel like he was working for me! My only issue was with finance and the current package prices. I feel like I should have gotten wheel/tire protection but the cost were way out of wack. Also was told first two years of service covered by Nissan but finance said that wasn’t accurate unless I bought the extra packages.
Sep 03, 2021
The dealership is a very good one the people are really...
The dealership is a very good one the people are really nice they get the job done will recommend it to anyone Thank you a
Aug 19, 2021
It was very friendly with me i came in and right away I...
It was very friendly with me i came in and right away I was asked how may i help you. It was very clean also.
Aug 17, 2021
I went to get my oil change and Mia went above and beyond...
I went to get my oil change and Mia went above and beyond the call of customer service for me. Thanks Mia for your help.
Aug 11, 2021
Bought our car at the very end of 2020 this was one of...
Bought our car at the very end of 2020 this was one of the best car buying experiences I've had.
Jose Enriquez
Salesperson
Oct 13, 2021
The service and sales men were great. However, I feel...
The service and sales men were great. However, I feel like I was told one thing and put into contract with something else.
Sep 16, 2021
Jose Enriquez was very helpful... Liz Reyes is amazing ....
Jose Enriquez was very helpful... Liz Reyes is amazing . Very good customer service inclusively this is the second time I deal with Jose and the third time I deal will Liz on 3 separate purchases and I wouldn't go anywhere else... As a matter of fact I live 1 and a half hours away from the dealer due to a recent relocation and I travel to them for all my needs thanks to the exceptional service I received
Aug 31, 2021
This was my first time purchasing a new vehicle from...
This was my first time purchasing a new vehicle from Nissan of Torrance. I was extremely pleased with great team members and the full services.
Aug 25, 2021
I agree that the service was great. I feels so intensive,...
I agree that the service was great. I feels so intensive, especially, they gave me a lot of information and clearly. I think, they are like family.
Jul 11, 2021
Just bought a Nissan Kicks.Everything went smoothly from...
Just bought a Nissan Kicks.Everything went smoothly from start to finish. My vehicle was Nice and clean. I like the safety features of Nissan. Excellent service. Salesman was accommodating. Transaction was detailed and precise. Well explained. transparent with everything.
Howard Mims
Salesperson
Jul 11, 2021
The staff was very respectful and accommodating to my...
The staff was very respectful and accommodating to my needs and worked hard to get me into the car I wanted. Can see myself buying from here again.
Jul 02, 2021
I arrived 10 minutes before the dealer was closed, but...
I arrived 10 minutes before the dealer was closed, but the Nissan team was with me until I got my new car. Thanks for your patience.
Jun 13, 2021
I’m a old person, Howard was very helpful without any BS,...
I’m a old person, Howard was very helpful without any BS, Miguel in finance helped me with the paperwork, and also helped with KAHU ON MY iPad, GOOD JOB
Jun 03, 2021
I had a wonderful experience, got a deal a deal best...
I had a wonderful experience, got a deal a deal best suited for my and MJ took great care of me, made my first new truck lease a great experience! Thanks! Looking forward to working with MJ in the future. I am enjoying my new truck and I am looking forward to returning.
Jun 02, 2021
Howard and Albert and Mike at this dealership made the...
Howard and Albert and Mike at this dealership made the experience easy and fast I was really pleased with the service and how simple it was
Eddie Rosas
Finance Manager
Aug 20, 2021
Efficient staff who communicate clearly and follow up...
Efficient staff who communicate clearly and follow up with their promises in a prompt and kind manner. Work is constantly done on time and efficiently.
Jul 23, 2021
The customer service is extremely exceptional in each...
The customer service is extremely exceptional in each department I visited I’m very satisfied Thank you you for the patience that my sell guy had with me job well done 😊
Jul 11, 2021
Just bought a Nissan Kicks.Everything went smoothly from...
Just bought a Nissan Kicks.Everything went smoothly from start to finish. My vehicle was Nice and clean. I like the safety features of Nissan. Excellent service. Salesman was accommodating. Transaction was detailed and precise. Well explained. transparent with everything.
Jul 02, 2021
I arrived 10 minutes before the dealer was closed, but...
I arrived 10 minutes before the dealer was closed, but the Nissan team was with me until I got my new car. Thanks for your patience.
May 25, 2021
As Always ! Great Service and very Friendly workers .all...
As Always ! Great Service and very Friendly workers .all employees are with the smile ,the Facilities clean and tidy . Bathroom are clean too. Only parking is not really accommodates A lot of spot
Alex Camacho
Parts Counterman
Sep 11, 2021
They are friendly ,their service is wonderful,on...
They are friendly ,their service is wonderful,on time,quality,doing car wash before turn over to the costumer.the part is genuine and durable.
Aug 20, 2021
Efficient staff who communicate clearly and follow up...
Efficient staff who communicate clearly and follow up with their promises in a prompt and kind manner. Work is constantly done on time and efficiently.
May 25, 2021
As Always ! Great Service and very Friendly workers .all...
As Always ! Great Service and very Friendly workers .all employees are with the smile ,the Facilities clean and tidy . Bathroom are clean too. Only parking is not really accommodates A lot of spot
May 03, 2021
I had a very bad experience with Cerritos Nissan service...
I had a very bad experience with Cerritos Nissan service after waiting for 4 hours with an appointment only to find out that they hadn’t even started the maintenance let alone deal with the rubber seal on the window which I find that they would have to order yet was not told I went to Torrance Nissan and explained to Manny my situation and that I needed to be able to roll my window down on Saturday Manny directed me to parts and the part was ordered and I went the next morning and while they worked on my car they also got me a ride home I so appreciate the service I got thank you
Mar 18, 2021
Amazing service. The easiest lease I have ever...
Amazing service. The easiest lease I have ever completed. Everything online. In and out of the dealer in less than 2 hours. Ant exact vehicle I wanted. Lobe my new Rogue. The best dealer experience ever!
Albert Vu
Sales Manager
Sep 11, 2021
They are friendly ,their service is wonderful,on...
They are friendly ,their service is wonderful,on time,quality,doing car wash before turn over to the costumer.the part is genuine and durable.
Aug 20, 2021
Efficient staff who communicate clearly and follow up...
Efficient staff who communicate clearly and follow up with their promises in a prompt and kind manner. Work is constantly done on time and efficiently.
Aug 20, 2021
Very poor customer service, from front desk attendant to...
Very poor customer service, from front desk attendant to service technician , all the way up the management. They already take hours assisting paying customers that you’d think they’d have great customer service and reassurance but they don’t. Customers aren’t a priority here.
Jun 02, 2021
Howard and Albert and Mike at this dealership made the...
Howard and Albert and Mike at this dealership made the experience easy and fast I was really pleased with the service and how simple it was
May 27, 2021
Great service and Jorge was very informative when it came...
Great service and Jorge was very informative when it came to letting me know what repairs needed to be done still. Detailed list of service needed.
Elisa Zemora
Salesperson
Jul 02, 2021
I arrived 10 minutes before the dealer was closed, but...
I arrived 10 minutes before the dealer was closed, but the Nissan team was with me until I got my new car. Thanks for your patience.
May 20, 2021
Super friendly and amazing service! It was super easy to...
Super friendly and amazing service! It was super easy to check in and get the service that my car needed. Thanks Nissan of Torrance! You’re the best!
May 12, 2021
Really friendly staff. Gave us a great deal. Took a...
Really friendly staff. Gave us a great deal. Took a little to long at the end getting us the car after all the paper work was done. Otherwise very good experience
May 06, 2021
Elisa was super. Albert the manager was super. They both...
Elisa was super. Albert the manager was super. They both were very professional and extremely kind. Elisa explained everything and Albert gave me some tips. I would recommend them always. Best car buying experience I’ve had
May 01, 2021
Visit was great! I hate going to dealerships, I always...
Visit was great! I hate going to dealerships, I always feel like I’m a piece of meat for some hungry animal. Eliza came over and treated us like a family/friend. Instantly helped me feel comfortable and to let my guard down a little. The process was all done very well and I’m 100% satisfied with my car!
Gustavo Gonzalez
Sales Representative
Oct 12, 2021
El chico que nos atendió muy amable. La única queja es...
El chico que nos atendió muy amable. La única queja es que no me ayudaron a bajar los intereses.
Jul 11, 2021
Just bought a Nissan Kicks.Everything went smoothly from...
Just bought a Nissan Kicks.Everything went smoothly from start to finish. My vehicle was Nice and clean. I like the safety features of Nissan. Excellent service. Salesman was accommodating. Transaction was detailed and precise. Well explained. transparent with everything.
Jul 02, 2021
I arrived 10 minutes before the dealer was closed, but...
I arrived 10 minutes before the dealer was closed, but the Nissan team was with me until I got my new car. Thanks for your patience.
Jun 04, 2021
The price pulled me in great friendly i didnt expect...
The price pulled me in great friendly i didnt expect carwash that was nice but u could see spears washed with dirty rag hope work was not done the way that car wash was windows i had to stop at gas station to clean to see better. Other than that again hope i dont have oil leaking from drain plug or something made me wonder now you know what i mean they need to be a bit more into there work whoever washed car
May 20, 2021
Super friendly and amazing service! It was super easy to...
Super friendly and amazing service! It was super easy to check in and get the service that my car needed. Thanks Nissan of Torrance! You’re the best!
Alfonso Garcia
Parts Counterman
Sep 11, 2021
They are friendly ,their service is wonderful,on...
They are friendly ,their service is wonderful,on time,quality,doing car wash before turn over to the costumer.the part is genuine and durable.
Mar 15, 2021
Chris was a great guy, and was very helpful. The...
Chris was a great guy, and was very helpful. The mechanics on the other hand was a different story. Picked my car up, and I broke down in the middle of the 405 freeway (3.5 miles away). Got a tow, and they said they couldn’t recreate the problem. Like I was a liar? They said they installed a brand new transmission under warranty, but I don’t think they did a xxxx thing but xxxx my car up. Car still has the same issues, but I promise I’ll never do business with this place ever again. Zero out of ten. Also we’re in the middle of a pandemic, tell your employees that they should wear a mask. Why can’t I give everybody a one star?
Mar 06, 2021
This dealership is the best. The employees are the...
This dealership is the best. The employees are the friendliest most concerned, about your Nissan car. Don't go anywhere else if you own a Nissan.
Feb 17, 2021
Nice people, friendly, trustworthy .....helpful..good...
Nice people, friendly, trustworthy .....helpful..good looking.. clean place. Beautiful.. pretty.. kind, clean bathroom,clean service area, free car wash.. free water,free sanitizer..the best
Victor Garcia
Parts Counterman
Sep 11, 2021
They are friendly ,their service is wonderful,on...
They are friendly ,their service is wonderful,on time,quality,doing car wash before turn over to the costumer.the part is genuine and durable.
May 25, 2021
As Always ! Great Service and very Friendly workers .all...
As Always ! Great Service and very Friendly workers .all employees are with the smile ,the Facilities clean and tidy . Bathroom are clean too. Only parking is not really accommodates A lot of spot
Mar 15, 2021
Chris was a great guy, and was very helpful. The...
Chris was a great guy, and was very helpful. The mechanics on the other hand was a different story. Picked my car up, and I broke down in the middle of the 405 freeway (3.5 miles away). Got a tow, and they said they couldn’t recreate the problem. Like I was a liar? They said they installed a brand new transmission under warranty, but I don’t think they did a xxxx thing but xxxx my car up. Car still has the same issues, but I promise I’ll never do business with this place ever again. Zero out of ten. Also we’re in the middle of a pandemic, tell your employees that they should wear a mask. Why can’t I give everybody a one star?
Feb 17, 2021
Nice people, friendly, trustworthy .....helpful..good...
Nice people, friendly, trustworthy .....helpful..good looking.. clean place. Beautiful.. pretty.. kind, clean bathroom,clean service area, free car wash.. free water,free sanitizer..the best
Edward Madrigal
Parts Counterman
Sep 11, 2021
They are friendly ,their service is wonderful,on...
They are friendly ,their service is wonderful,on time,quality,doing car wash before turn over to the costumer.the part is genuine and durable.
May 03, 2021
I had a very bad experience with Cerritos Nissan service...
I had a very bad experience with Cerritos Nissan service after waiting for 4 hours with an appointment only to find out that they hadn’t even started the maintenance let alone deal with the rubber seal on the window which I find that they would have to order yet was not told I went to Torrance Nissan and explained to Manny my situation and that I needed to be able to roll my window down on Saturday Manny directed me to parts and the part was ordered and I went the next morning and while they worked on my car they also got me a ride home I so appreciate the service I got thank you
Mar 17, 2021
I was overall very satisfied with the attention received....
I was overall very satisfied with the attention received. From now on I’ll have my 2020 Nissan Rogue Sport SL maintain at your dealership. Thanks 😊
Feb 17, 2021
Nice people, friendly, trustworthy .....helpful..good...
Nice people, friendly, trustworthy .....helpful..good looking.. clean place. Beautiful.. pretty.. kind, clean bathroom,clean service area, free car wash.. free water,free sanitizer..the best
Itati Ison
Sales Representative
Jul 02, 2021
I arrived 10 minutes before the dealer was closed, but...
I arrived 10 minutes before the dealer was closed, but the Nissan team was with me until I got my new car. Thanks for your patience.
May 20, 2021
Super friendly and amazing service! It was super easy to...
Super friendly and amazing service! It was super easy to check in and get the service that my car needed. Thanks Nissan of Torrance! You’re the best!
Mar 04, 2021
Muy buena comunicación , son muy amigables me dieron toda...
Muy buena comunicación , son muy amigables me dieron toda la confianza y ayuda para decidir cual carro podría convenir , me ayudaron bastante podría decir son muy buena onda .
