Customer Testimonials
The best service from Marcel very professional and knowledgeable i would always come back for srev
Very quick, prompt, and friendly service. Marcell was communicative and helpful. I would definitely recommend Nissan of Torrance.
The dealership is very welcoming and staffs are very accommodating! Every visit here at Nissan Torrance is a great experience, the quality of service is outstanding and exceptional!
Service was fast and considerate. There was clear communication for what was being performed and why, and I feel like I got an important summary of my recall.
Great Customer Service!
Thanks to Ray W. he was able to help me purchase a 2025 Camry as a first time buyer he was extremely helpful and polite. Would highly recommend this dealer and Ray!
Marcell is very friendly and professional. Fast service and Marcell is always around to listen to any concerns I have of the car or any recommendations on maintenance. Best service I've gotten at any dealership!
Dominic made it the BEST explanation ever. He was very pleasant and kind and even offered me some wise words. This was my first time being at your dealership, and Dominic made it all worthwhile. When things went awry with my car. He came to explain to me what had happened, what was being to fix it, set me up with a loaner car and sent me on my way. Reassuring me that he would take care of my new baby for me and let me know once everything was done. I thank Dominic for being there for helping me ... Read More DealerRater - Jun 28, 2026
Marcell is amazing at his job, very professional, always has a smile, and provides excellent customer service!
Arcee went above and beyond to make me feel welcome and appreciated. He has a rare ability to make every customer feel special and truly listened to. His positive attitude, professionalism, and friendly personality turned what could have been a routine service appointment into an outstanding customer experience. Employees like Arcee are the reason customers keep coming back.
Thank you Nissan of Torrance. Everything went well and my Maxima continues to run well.
Great sales team
Exelentes peronas y muy profecionales muy satisfecho con el servicio que me proporcionaron Atencion personalizada
Horrible I am writing to express my disappointment with the customer service I received during my recent service appointment. I brought my vehicle in for service and was informed that the work would take approximately four hours to complete. The dealership arranged an Uber ride for me to return home while my vehicle was being serviced. After being home for about five hours, I received a call advising me that my vehicle was ready for pickup, although an additional part needed to be ordered and would arrive the following day. I acknowledged the update, and another Uber ride was arranged ... Read More DealerRater - Jun 25, 2026
Great service but excessively long wait time for oil change service 2+ hours past time of 10am appointment
It was a little slow and busy, but marcel was very helpful. You vending machines however need maintaince
I don't understand how a person that should have been released gets a promotion. Chris was undeserving to be the Service Manager even for a day.
Everyone at Nissan of Torrance was very welcoming and helpful. I was first greeted by Geovanni, who was an absolute pleasure to work with. He made the whole process feel straightforward and transparent. When I contacted his direct line or sent him a text, he always responded promptly and listened to all my concerns. His professionalism combined with his easy-going personality made for a very positive experience for me.
Geovanni, Keith, Lily were patient helpful and professional. Great service! I am Happy about this purchase.
Marcell was very friendly and professional. Enjoyed talking with him.
Communication unclear , didn't feel professional , overpriced , disappointed Waiting more than expected , poor communication , overpriced , lack of organization and not with the best interest of the client , only about the dealership profit
Quick service, with most of my needs met. It would be a better experience if the things that needed to be fixed on the used car or replaced in a quicker manner and a follow up in regards to the ordering of the parts as well.
I've been here several times. Everything was very good. Dominic was fantastic. He was Totally straight up about what the issues were with my car and friendly and pleasant throughout. My only complaint is that it took a little bit over 4 hours when I was told two to three hours. And the person who told me that by the way was not Dominic. But the guy that told me that? Was very very good as well. He was very courteous and he actually was helping Dominic out when he started out everything for me and he did that very ... Read More DealerRater - Jun 23, 2026
The service was top notch. Every question was answered and my concerns were quickly addressed in a professional manner. Excellent. I would not give 5, I would give 10+ scores.
Everyone was friendly and accommodating. Arcee provided excellent service and the videos I received regarding my vehicle are helpful.
This was my first time working with Arcee. Me met me in the lot upon arrival. He also stayed in constant phone contact throughout the day.
Great customer service Great hospitality , fast service, good prices and honesty is right on point ??
Never really have any problems Good customer service The people are great They always fix my car
It is always outstanding and I will definitely recommend your dealership Outstanding fantastic very good
Cordial & responsive to inquiries and needs. Dominic was extremely informative, kept me appraised of issues found by team. All resolved quickly & professionally.
Very knowledgeable and courteous. I was kept up to date with the repairs and they even sent a video!
This was my second time going into the dealership for a radio issue and I set up a second appointment because the issue was not resolved, on 6/15 I wasted my time going into the dealer because I was told by Rene that there wasn't anything he could do because I didn't have proof of my issue. I wasted 2 hours of time at the dealership and I am now putting in a case with Corporate until my issue is resolved
Arcee was great. He was super friendly and helpful. He explained everything without me having to ask and was super professional and was just really helpful. It was very refreshing! Also, the mechanic who took my car and drove the car back at the end was just a really nice guy as well! It was a great visit overall!
(Translated by Google) I recommend this dealer because both the manager and the staff are very friendly and attentive, always helping you by giving you many options to make an excellent purchase. (Original) Este Dealer lo recomiendo porque tanto el gerente como el personal es muy amable y atento, siempre lo ayudan a uno dando muchas opciones para hacer un excelente compra
Mr Rene was the absolute best. Please don’t loose a good worker and he deserves a raise as well! Thank you so much Mr Rene and God bless you and your family abundantly Amen
I would like to recognize the outstanding customer service I received from Marcel in the Nissan Service Department. The representative was professional, knowledgeable, and genuinely cared about ensuring my vehicle was serviced properly. They took the time to explain the repairs, answered all of my questions, and kept me informed throughout the entire process. Marcel is friendly attitude, attention to detail, and commitment to customer satisfaction made my experience stress-free and enjoyable. It is employees like this who build trust and keep customers returning to Nissan. Thank you for providing such exceptional service and representing Nissan with excellence.
Dominic provided exceptional customer service. He was honest, knowledgeable, and took the time to thoroughly explain the recommendations for my vehicle without making me feel pressured. What I appreciated most was that he helped me understand which services were most important and never seemed focused on upselling. He made me feel comfortable asking questions and confident that I was receiving trustworthy advice. As a customer, that level of integrity means a lot. Dominic is the best, and he's a big reason I will continue to return to Nissan of Torrance for service.
I was told my oil change would be $39.99 upon completion I was charged over $50.
I came in with a check light engine on and warranty. Marcell reassured me everything would be fine and my car would get fixed. Excellent communication and when things took a turn I wasn't left without a car
Love it here they have great customer service
I have good experience thank you so much. They helped me with what I needed, my car, excellent service.
Marcel was really helpful with my service. The staff are nice. I didn't have to wait as long for my visit
The dealership surpasses my expectations... accommodating, friendly, clean, and professional services I will recommend this dealership!
Efficient, courteous and two of the three technicians I've interacted with were wonderful and helpful. The two made sure I was satisfied with the recommendations
It was okay, I need a few things repair on my car, but I'm back to square one..
It was calm and very professional.. Dominic was very professional and he also listened to my concerns about the experience I was having with my car..
Good efficient service, complete completed the update, sir than expected. Much appreciated! Very, very good experience!
Nice and personal attention profecional very good cars very good service I happy for my. Purchase
Always polite and courteous. The service is always exceptional. Dominic was very professional, he kept me updated throughout the process and informed me when everything was completed.
They were very helpful and kind people. I was hoping that they would fix issues with my radio usb connections and my gas tank door not closing. But they fixed all of the major issues I had with the vehicle
Awesome dealership and people I love my truck Service was excellent. Great people and awesome dealership
Experience was great Taken care of and felt that my cars needs were met and I appreciate the car wash
As usual i had a wonderful experience with the service team. I dealt with Arcee this time around, he’s new but seems very experienced. He was very helpful, provided updates and was very transparent. I highly recommend Nissan of Torrance for your service or vehicle needs in general. 5 star for sure!
Marcel perfect in each area. Very professional on top of the game to the 10, very informative. On top of his craft excellent Marcell
Amazing experience from start to finish When experts are working on your vehicle you have no worries.
Friendly and knowledgeable The sales lady was professional and knowledgeable, sale manager was kindly and friendly.
Worked with Jose and he got the lowest interest and payments I’ve ever had! Jesus the manager is really good - I know car dealers have reps and trust me I’ve been burnt. These guys are not low level, one car ago they even came out of pocket to make things happens. That’s pretty different for a dealership!
Always very good experience 5 I definitely recommend Nissan of Torrance I rate Nissan of torrance ??
On time delivery of work performed. Accurate estimate with no surprises Friendly service and clearly knew what I wanted.
Diego was amazing He helped get me financed and traded my car in without a hassle he even offered to Uber me home after the service department closed and didn't reach out to me about the status of my car which was very unprofessional Diego came through like a super hero once again thanks Diego
Everything was great they were so kind and friendly and showed us multiple vehicles but it was wonderful and we are glad that we chose Nissan of torrance
Marcel is always a pleasure to work with. He takes care of my vehicle needs! Courteous and the service is always on time.
Always great service at Nissan of Torrance. They have an easy to use online appointment system. Good waiting area with WiFi and workstations with power. Dominic is a great Servicr Advisor.
Not happy with the customer service Request oil change because only my cc had enough money to pay for that but dealership went ahead and did the balance on the tires charge me an arm and a leg for it Tried to use a coupon and lady said i cant because she used to ne already when i never asked her too Left message to service manager and he never called back Horrible customer service
Good service just takes too long to get a rental Rental services too slow More help on that
Marcell provided excellent customer service and the tech team completed the necessary software upgrade much sooner than anticipated. It was my first time at the Torrance location and it is the only location I will be choosing for service going forward. Thank you!!!
My experience with the service department always amazing starting with Chris, the Service Manager and all his representatives
Dominic was great and provided excellent service despite the dealership being very busy on a Saturday.
Great service I had a great experience. Staff was friendly and efficient. My car came back washed and service was completed in a timely manner.
Smooth transaction. Treated well. All needs met. Great experience. Tech was honest and helpful about my car needs.
Dominic is amazing guy!!!!
Staff was courteous. Communication was effective Facilities are clean, comfortable waiting area for customers to wait
I left Gardena Nissan poor customer service. I thought I give Torrance Nissan a shot and I wasn't disappointed. Dominic will be my guy going forward. Great Job
Good experience, sometimes staff moved and spoke a bit quickly for me but they were accommodating when I asked them to go slower or repeat info.
Friendly. The dealership is small with a waiting area that's shared with the interior showroom. Everyone seems very friendly and eager to help.
good service Good service. The car wash was free, and the price for oil change and filter was good.
My experience was absolutely excellent from the time I walked into the time I left and was very please . Also working with Arcee Cabacungan ! In the service department Was Awesome I over. I had a great experience..
Quick, efficient, great customer service Dom was very kind and friendly, great person All around the best experience
The staff was very polite, and the service was quick and efficient. Everything was finished right on time, so I was able to make good use of my waiting time.
I already did it online . Marcell always ready to help and friendly person. Marcell always ready to help and friendly person. I like to make my appointment with him
Great customer service No complaints what so ever Definitely would come again to this dealership
I personally wanted to say thank you to Jose Enrique and Diego Calderon for not giving up on getting such an amazing deal ! I am super grateful and thankful for these two , 6 years ago Jose helped me get my old car that I traded in for to get my new one this year, I came back for a reason and I’m happy I did ! Loving my new car thanks to these two who worked really hard to get me the car I deserve!!
They were ready for me when I got there. R C kept me informed when I called for an update. He moved the car into the driveway when it was finished. The restroom was spotless. The chairs were very comfortable.
This dealership has a welcoming environment. Marcell listens to my concerns. He keeps me informed on the progress.
(Translated by Google) I thank Jose Enrique Diego Calderon for fulfilling the task of providing excellent service. Congratulations Nissan of Torrancen (Original) Les agradesco a Jose Enrique Diego Calderon por cumplir con la labor que hasen de atender vien muchas felicidades Nissan de torrancen
(Translated by Google) José Enrique and Diego Calderón: Very good service, excellent. Thank you very much for what you did. Very happy with our new car. (Original) José Enrique y y Diego calderón Mui buen servicio excelente muchas Grasias por lo que hicieron Mui contentos con nuestro nuevo carro
I went in for service, I was stressing over the services needed, but the team was so informative and helped calm my nerves. Dealing with the staff at Nissan of Torrance was truly a breath of fresh air. I loved that they were so communicative and detailed as I had so many questions regarding the work I was having performed. The techs took videos explaining and the visual was much appreciated. I highly recommend Nissan of Torrance to friends and family!
Totally understand it was busy, but it took them 30 minutes to check me in for service and then 3 hours to complete an oil change and tire rotation. Had to come up to the front desk twice (even though my vehicle is done) just to have them begin processing my vehicle return. Completely understand how busy they were, but they only had ONE person manage the front desk while multiple other people were just lounging around.
Quick and friendly service. Kept up to date on progress. Would recommend to anyone. Waiting are. Grateful for the coffee bar. Nice touch for the customer. Chairs a bit uncomfortable, but that's the only complaint
Arcee was so kind and helpful and really clear to me about what service was actually needed now vs what I could wait on! I really appreciated it
Dominic was very personable and helpful. No hassle. I would recommend this Nissan to all Nissan owners I know.
It is very organized, with workers that are very nice Well put together, with coworkers that go out of their way to help out and make the customers satisfied.
Wow. Awful demanding aren’t we? Marcell was everything a customer service person should be. Enjoyed receiving a video describing the services performed. 10 of 10 experience.
I was met by a friendly service advisor named Dominic. He was very kind and listened to my needs. He took care of me quickly and efficiently. He explained the suggested services I needed and helped me prioritize the most important one. A few hours later, my car was done and washed.. I had another great experience.
Jose Enriquez Diego Calderon Nissan of Torrance exe-lent services great price great negotiate deal people here always do The best to the customer’s thank you Nissan of Torrance for been supporting me buying a new car(thanks again Quijo,Enriquez and Denis for supporting me in this new car 2026 experience)
Good Everything was great, but there needs to be better communication with the status of the vehicle. I called to inquire and nobody was available to help me find out the status. It took me calling a few times to get the information.
Customer Service is nice, but the waiting time is too much. I notice every time i take the car for service, they move the electrical system and don’t put the system back to the way I had it.
A professional and friendly environment. Good service. I had a good experience waiting for my car's service.
