Customer Testimonials
Alan was amazing, he made us feel at ease and made my sons first car buying experience really pleasant
Marcell was very thorough with everything I needed done and gave me an estimate on things for future fixes.
Friendly service, clear communications I was well taken care of, everything explained clearly, service completed as expected
Very professional, nice and caring for my car service, a first class customer service expo
They were ready for my appointment when I got there and my vehicle was ready when promised.
Experience at the Torrance dealership was great! Marcell was really helpful I would recommend to get serviced at the Torrance dealership!
Good Customer Service and Great Staff. Good customer service, staff listens to your needs and are approachable.
I have had to return my Nissan Kicks twice so far for vehicle defects. Now I have to bring it back again because the alarm was not reset correctly after a faulty windshield was replaced . Oh joy this will be the third time that I've had to bring my vehicle back to the dealership.That is ridiculous, I only have the Kicks for 7 months.I am not a satisfied customer what are you going to do about besides laugh !!!
(Translated by Google) An excellent salesperson, truly. A very good person, always willing to help with anything. (Original) Excelente persona de vendedor en verdad Muy buena gente dispuesto a ayudar en lo que sea
I had such a great experience working with Giovanni. He was very helpful, patient, and really listened to what I was looking for. He went above and beyond to help me get the car I wanted and made the whole process feel smooth and stress-free. I truly appreciate all his time, effort, and dedication. If you’re looking for someone who genuinely cares about helping you find the right car, I definitely recommend him.
Pleasant,Professional and relatable That's all I'd like to say I have a great experience every visit
I always have a good experience with the dealership and Mr Marcell always treats me well
Pleasant,Professional and relatable That's all I'd like to say I have a great experience every visit
My experience was excellent. Technician Juan, Arcee and Rene Cruz were excellent attention. Congratulations Excellent
Very thorough and clear with service done. Great communication! Very thorough and clear with service done. Great communication! Loved service provided, will be coming again to Nissan of Torrance
The only thing that I was upset with was that while dropping my car off I got ignored by the people who get the cars. I was there before three cars. But then Rene showed up and helped me really fast and he gave us an excellent service!
5 Amazing in every way. Efficient, honest, helpful, competent and respectful. Highly recommend Nissan of Torrance.
Quick easy not too bad It did not cost near as much as I thought it would
I have nothing but respect and gratitude for the dealership and its employees very hard working people and great customer service they make sure the customer understands and makes them happy
Friendly communication skills was nice They also went above and beyond to satisfy my needs and explained the services that was needed
Good everyone friendly and welcomed me The musics is to loud in the lobby Add more outlets
I was told I had a major engine problem, I waited a full week without access to my car, and then was told that the warranty I purchased would not cover the repair
Very friendly and knowledgeable. Helped streamline the process and kept me updated and informed the entire time. Very much appreciated.
5 excellent, Dominic was so impressive, constantly communicating and and a straight shooter. Got my car repaired quickly and honestly. Very professional and very helpful
Rene was very helpful, he had empathy for my situation and found a solution to take care of my service needs, he also took time to explain how and why everything works.
Exceptional experience at Nissan Torrance. Make sure to ask for Jose Enriquez....Best Auto Expert in the building!!!!
This review is Alan my experience last week was a 10/10. I came in with no appointment and Alan took great care of me during my time of buying a new car. All my questions were handled efficiently by him and his team. He checked back in with my frequently and got me exactly what i was looking for. Great attitude and customer! 🙂
This Dealership gave me a chance. And I want to thank them for that. Thank you so much.
N/a Service was great. Rene Cruz was very helpful and informative. He still showed exemplary service even though he was the only person on staff at the time.
Jose , Daisy and Diego thank you 😊
Renee did a great job in providing excellent, professional and respectful customer service. He did this while also trying to calm down an unruly customer.
Marcel is always a pleasure to work with. He keeps me updated on the progress of the work being performed. The work is always completed in a timely manner. I would recommend other friends and family to use Torrance Nissan for servicing their vehicles.
Nissan replaced my rear seatbelts due to a recall and rotated my tires. And charged my battery.
It was great No haggling, they didn't try to up sale me on anything. No hidden fees, everything was explained to me clearly and in full detail.
Great service, prompt responses The attention to the client is excellent, the service personnel will work with the client as best as they can.
Knowledgeable helpful honest n direct I hope to have only Rene Cruz help me going forward with all my service needs
Very friendly, courteous, and professional. Customer service was extraordinary. Mr. Dominic Vettraino is the best
My experience was excellent customer service was very kind and accommodating I went for a oil change and they also washed my car. I always go to this Nissan dealership because the service is outstanding
I know everytime I come for service and/or maintenance I will receive a great customer service. People are always helpful, kind and always with a smile.
Good service, thorough explanations. Appreciated all of the attention. Appreciated a warning for possible future problems.
I've received an Excellent and prompt service. Communication was more than great! Keep up with the good services.
I've received an Excellent and prompt service. Communication was more than great! Keep up with the good services.
Horrible, unhelpful and combative Horrible, unhelpful and combative I will never return!! I will never return!!
Dominic, in service dept Was very helpful. Told him probably with the car and got the service done immediately
Very formative with any updates on my repair and making sure that he was very thorough about what my card needs
Great customer service! Explain everything that was needed and what was done with my services
The dealership and service technicians are professional and helpful. I'm always pleased with the service.
Raymond was very professional and helpful with identifying my car's service needs. The dealership was clean and welcoming. I was able to wait for my service to be completed and the timing was reasonable. Absolutely my favorite Nissan location.
Arcee Cabacungan was the only bright spot. Besides his great customer service everything else was disappointing.
Very satisfying Kind, very professional, attentive and friendly personally. Nice, Friendly, Explain everything, Payment estimates, In how many months I'll finish paying, monthly payments,
A good experience, however I didn't like that I got charged for a rental when I was told I would be provided with a vehicle while my car was getting repaired. Still good service from Arcee and the rest of the team.
We had a great experience working with Neysan! He helped us trade in our vehicle and get into a new one, and he made the whole process easy and stress-free. He was friendly, knowledgeable, and worked hard to get us the best price possible. We really appreciate all his help and would definitely recommend Neysan to anyone looking for a great car-buying experience!
I just bought my car from Nissan Of Torrance Every body excellent communication & explanation if you’re looking for purchase for a new car go see Neysan.
Professional, quick and easy? Great deal! I will refer anyone to Nissan of Torrance I would refer anyone to Nissan of Torrance for the best cars and deals!
Very friendly, explains things very easy. Truthful Customer is priority. If he says he's gonna get back to you he does!
I don't get the feeling I'm being pressured or taken advantage of Great customer care
Everything was great except the chairs in the waiting area. They are the most uncomfortable chairs ever!!!
I have been going to another location since 2003 I regret that I am just now finding out about Torrance so glad I know now
such an amazing experience with Neysan & Kyle and Lily. I’m super happy with my purchase. 100% will recommend to other buyers.
Very friendly staff. Not only did I buy my Nissan certified preowned 2020 rogue here, I have also brought my car into the service department several times. Everyone is always very helpful and kind. The waiting room is very clean.
Thanks Dominic, good customer service. Prompt action and good services done on my vehicle. Thanks
So far my experience has been great. I drop off my car early in the morning and pick it up when I get off work which is very convenient. I am kept up to date on the progress and any necessary maintenance
They are professional, I was satisfied with their work. They were patient with me and me with them also.??
Muy buen servicio, muy amable el service advaiser, fue rápido el servicio que necesitaba mi camioneta y me la entregaron muy limpia
Domenic provided excellent customer service regarding the scheduled maintenance of my vehicle. He also kept me up to speed on the progress of the service.
Excellent customer service by dominic everything done in a timely manner The best service ever
I always have a pleasant visits at your dealership. Nice and cool people. Coffee is good. Cool machine is gone now. Coffee was still good.Thanks!
GOOD ?????? Great job good customer care Great job good customer care great to talk to him. Good person.??????
Marcel was amazing and communicated through out the whole process and explained everything throughly. I will continue to have Marcel be my advisor.
I had a very bad experience there on my last visit - a service tech person accosted me and my colleague while I was picking up my truck. He behaved in a threatening and menacing manner towards both of us. I spoke with the service manager Chris about the incident but was not left with the impression that he considered this issue to be very serious. I let him know that in my opinion the service tech whom I had this run in with was a big liability for your dealership. If I was a manager at your dealership- that ... Read More DealerRater - Sep 5, 2026
Was amazing, he worked with me and let me know what I needed for my Rogue.
Dominic was just extremely helpful, the phone call to schedule was super easy, and my car was done pretty quickly.
Outstanding Customer Service, Thank You Infinitely Dear Dominic for your Greatly Appreciated Care and Support.
I’ve been meaning to leave this review because I really wanted to recognize the excellent service I received from Dominic last month. He helped locate my engine leak issue without me even asking, communicated with me about all the questions I had, and made sure everything was taken care of properly. My car was nice and super clean when I picked it up, which I really appreciated.
Dominic was so nice, professional, and diligent. I’ve been to many different Nissan locations over the years, and this was THE BEST experience I have ever had. I really appreciate the ... Read More Google - Sep 5, 2026
Everything was costly but at the end I was satisfied...Need to start having sending coupons for the high price services
Everytime I am at the dealership it's always welcoming and great customer Thanks for excellent customer service
Marcell was very professional and extremely welcoming! I really enjoyed going to Nissan and handling my service there, most definitely going back!
It's good Pretty good pretty informative. I appreciate the updated times. And the service was done at appropriate time
Amazing! Everything fixed in the car, very well satisfied with the result, will definitely be coming back for any maintenance
1,000!!!!!! Marcell deserves a raise ASAP! He has the best skills when it comes to customer service. Always smiling, making the client feel so welcomed, extremely communicative, so reachable. Some employees may have good technical skills but Marcell has the best skills, human skills! Communication, politeness, gives the client the sense of security and confidence, greets the clients with smile (even though was 7:30am), basically 101 human communication skills which is lacking so much nowadays. Which is why Marcell stands out not only because of his skills but also in contrast with some of his work mates. I am making such a ... Read More DealerRater - Sep 3, 2026
Very nice and attentive. Dominic, does all that can be done to ensure the process goes as smoothly as possible.
Schedules an appointment at 7am for an oil change. Waited and didn't get my car back until 9:45am. I was the first car. I was told mechanics don't come into 8am. I scheduled at 7am so i could be at work on time but was late due to the amount of time waiting. Gen i was charge for the oil change when with the purchase of my car i was promised 3 free oil changes
My experience was professional. My car service was completed in a timely manner. My car was delivered early enough so I was able to attend my next appointment as scheduled
My experience was cordial and expedient. I was informed by text as to an update of my service.
I bought my car a this dealership and Marcell has not only been kind and helpful but he listens to my concerns and takes good care of my car. He’s awesome and very knowledgeable too!
All of the employees were polite. Service and vehicle pick up was fast. Great experience overall.
Dominic was the best service I have ever had. I would highly recommend! He gave perfect advice and help. Very honest as well and communicative.
Marcell was very informative. I enjoyed ice water and read my newspaper. Berry comfortable. All work was done on time. Marcel felt me informed on the progress of the service.
The most pleasant dealership I have ever bought a car from Excellent service the best. If you had 10 I would've gave a 10.
It good
Diego Calderon was extremely helpful with the deal almost thought it wasn’t going to happen but they ended up making it work. Thank you so much.. Jose Enrique customer service was top notch.!
Everyone was super nice and helpful Excellent You guys are the very best. See you again soon
I'd like to do maintenance. They're really professional and highly recommended for me
I called Rene to ask for the service report for my vehicle after the maintenance was completed. I was told that they were out of the reminder stickers that are normally placed on the windshield. I simply wanted to know when I should return for my next service, including the recommended mileage or month. I also left a voicemail, but until now I have not received any email or follow-up. I am disappointed with the lack of communication.