Customer Testimonials
The wait time had passed my 30 minutes. I had to ask how much longer.
Dominique was kind enough to not only serve me, but I had questions about renewing my contract with maintenance and he showed me he did the math so I was interested. I am interested so I will probably be calling you guys next month to start the payments.
I take my car there for all services. The Service manager, Chris and his staff are the most professional and friendliest service representative I have ever dealt with
Thorough service by dedicated professionals. Clean, comfortable waiting area, and friendly employees. That's good enough.
All work was explained before I dropped off my vehicle. A new loaner was provided. The part was ordered a day ahead. All work was completed on time and completely.
Excellent. Great customer service, fast repair work and a great price. Was not pressured into repairs I did not need.
They are the best I been going there along time wouldn't go no where eles
Smooth, reliable, transparent trustworthy service and Dominic doesn't try to upsell or provide unneeded service
Friendly and competent service. Marcell and the Nissan Service team were performed a service on my vehicle that will provide valuable peace of mind for motoring into the future. My Frontier is purring nicely. Thanks team.
Very professional explained all the details and problems of my car. As well as my warranties I was not aware of, was very reasonable. I didn't expect that. He detected a problem with my axels making a noise while drivingg.I was unaware about and saved me lots of money. Again warranty! I appreciate the service and knowledge of what they do. Thank you!
Marcel did a fine job with my car! It needed repairs and he followed up to make sure they were done!
Arcee was very knowledgeable and took the time to describe the Services that would be performed on my vehicle. He also insured to keep me updated of any additional time required to complete the job.
Dominic was super helpful and attentive during my appointment. He was nice and help answered any questions I had.
This Saturday morning, I went to Nissan of Torrance because they were offering a $39.99 oil change coupon. At first, I was happy to be there because there was only one customer in front of me, and several service advisors appeared to be available. It didn’t take long before it was my turn.
Rene Cruz was helping the customer in front of me, while Marcell Saavedra was assisting other customers. After Rene finished with his customer, he called me over and asked the reason for my visit. I told him I was there for a regular oil change.
He then ... Read More Google - Aug 8, 2026
Today my wife and I walked in to Nissan of Torrance Looking to upgrade our vehicle using our suv as a trade in.
At the door Jose greeted us and asked if we needed help to find a vehicle and we told him what we were looking for, so he immediately welcomed us and offered us a refreshing drink, after that he took us to see the options they had for our new vehicle. He took us for a test drive and gave us an overview of the car and the process for the trade in.
Since we liked the ... Read More Google - Aug 8, 2026
Great experience salesman Greg was great 10/10 very nice and respectful we didn't feel pushed into anything.
Rude and inpatient Didn't take time to help me correctly and acted like I didn't knkw what I was talking about
Arcee has been my service guy and friend for over a decade. I take my vehicles wherever he goes.
Everyone, esp Daisy, was friendly, professional, and knowledgeable. No hard sales, which was a pleasant surprise. Great experience overall.
Good. Prices too high Bring down the prices now, I mean right now, seriously right now
Arcee took care of me and did an excellent job. I'm very appreciative of him looking out for my interests
They were concerned about finding out the problem. They gave me recommendations for resolving it. They were very attentive. I left satisfied.
They diagnosed the problem and recommended a remedy. Marvell took very good care of me that day.
Made me wait around 40 minutes, in the morning, to process my car. While he helped other customers, chit chatted with co-workers and went back and forth to the back. Had I not called him 3 different times, he would have kept my car over the weekend. All this for a simple oil change
Friendly and knowledgeable great service Took one of my Nissans in for an oil change. Arcee helped me out he's friendly and knowledgeable of Nissan vehicles and trucks. The dealership service area has changed for the better since the last time I was there.
Trustworthy, Thorough, and Thoughtful! The service was great! I will be returning for my next service. Thank you
The customer service is great they kept me informed and my service was completed in a timely manner. I absolutely love the extra care they give my vehicle.
Very professional. Dominic accommodated my truck with the camper attached Dominic went above and beyond in client service
The service was done in a timely manner. I had the summer special that included a radiator flush. When I asked Arcee if both the radiator and reservoir caps would be replaced, he said yes to both. When I got my car back, only one was replaced, not the reservoir cap.
Arcee was very helpful, gave the extra mile, was super friendly, too. I get great help at this dealership !
Great service, friendly customer service I get good deals for my car maintanence. And it is always clean and nice.
Amazing. Normally dont trust delearships but because of Marcell? I will definitely be taking it back for any work that needs to be done
1) .Loved customer service! 2). Wait time, less than expected. 3). Inspection was explained in layman’s terms. Thank you for your service.
Great workers everyone was friendly my only complaint would be how long it took to get a new battery in my new truck 4 hours just for the battery. Other then that it's a great dealership and good employees.
Dominic made the whole process easy. I dropped my car off, they quickly identified the issue, and I had my car back the same day. Thank you to Dominic and the service team for taking such great care of me. I’m always happy with the service I receive at this dealership.
It was the Best ever i love this dealership not going no where eles I'm going to enjoy my car. My sales Guy was the Best Jose Enriquez.
I came to have my 2021 serviced and left in a new 2026. Mr. Giovanni V. was so awesome he eased all my fears answered all my questions and got me an amazing deal!!
Love the video showing the issues found. Found the problem and performed timely repairs and competitive pricing.
great customer service, great communication, my only problem is when i got home and popped my hood to do a quick look over before my road trip i noticed my air intake box was not clamped down and secure, it was just left laying there. It makes me question were there any other oversights
Great experience and excellent attention to details. Happy that I picked nissan torrance for my service because of my advisor.
Rene was polite, friendly, professional, and patient. I appreciated the care he took with my situation once he understood my situation. Thank you Rene??
Jose & Diego are absolute rockstars! They helped me get a new lease quick and easy, and gave me a great deal. Their hospitality and customer service are the best in the world at Torrance Nissan! Thank you guys!
Marcell is the best!!! Never had any problems with this location. 5 stars!!!
It was the fastest easiest car buying experience I have ever had and Giovanni and Alex were so nice and helpful.
Service was great and Arcee was amazing. Give this man a raise! Service was quick
I've had 2 repairs done at Nissan, both were handled quickly and professionally. Marcel was very helpful and informative, very professional.
Always good Renee has always done his best to help me and move the processes quickly as possible
Good experience. Good communication throughout and my vehicle runs better. Arcee was helpful and the price wasn't too bad
Rene provided excellent customer service. Rene provided excellent customer service and made the experience easy for my car maintenance.
Great service, decent wait time No issues other than the coffee machine not working, work was done professionally and was affordable. No complaints.
Amazing customer services, Arcee is the best, super knowledgeable and helpful, will be returning for future service.
Even though the car was unfixable the staff (Arcee) was kind and helpful with choices and procedures to speak with Nissan corporate to get resolution. Hope to buy another new Leaf and get the same great service I've gotten from Torrance nissan for the past 3 years.
No hay seguimiento de parte del asesor en el vehículo perdí un día esperando la Entrega y al día siguiente llamé para poder recogerla pero nadie notifica el status
They finally listened to my concerns and worked on it. Arcee made sure the car is working well before handing it back to us.
Extremely informative. Provided extreme amounts of information regarding the upkeep on my vehicle, by advisor Rene. For which I am sincerely grateful.
Waited for almost 4 hours for a tire rotation and engine filter change. Had an appointment, did not help.
They stood behind their warranty. When I had service and 3 hours later my transmission failed they arranged to let tow in after hours, provided a retal car and waived the deductible from extended warranty. Made me feel like they value me as a customer
its not cooperative and not friendly its a bad experience hoping that it will not gonna happen that ive been waiting for 3 hours and it doesn't even update me when i was waiting and i have a plan to do that day
He was very punctual responsive and very kind and knowledgeable. He was very friendly and made me very satisfied
I always appreciate the high quality level of customer service I receive. This last time working with Dominic was a reminder of why I have remained a loyal customer all these years. Dominic went above and beyond to explain and make good on his promises. My car was ready on time and looked great!
They don’t compete my requirements . I had to make a trip back to get new battery’s for my remote when I was told I have new batteries. Come to find they had not put new batteries in nor charge for them and did not place sticker for next service.
Dominic was up front, answered all of my questions clearly and honestly. I appreciated the video walk through of recommended services and picking which services to approve was very simple. I was very satisfied and felt like Nissan's team was very helpful and insightful
This was my first time going to you guys and I’m very impressed. Rene in particular was very communicative, informative and helpful throughout. I’ll be happy to take my car here in the future.
Arce was a really nice and friendly guy, he did agiid job answering my questions
Big shout out to Nissan of Torrance, they helped get my wife into a brand new Rogue! She loves it! They were patient and resourceful, very happy with their customer service. I will definitely spread the word! Thank you again to the whole team, and Geovanni!
I had a really easy and simple experience here. Friendly staff and didn't seem scetchy like Nissan of downtown LA. Greg was great!
So bad rene I didn't like it. He was very rude to me in the way he treated me and the way he acted. He didn't offer me anything or apologize for anything. He just wouldn't even look at me, and his gaze was very rude. In the morning, he treated me very badly. So I didn't like the experience with him in the way he treated me.
I was utterly disgusted with the treatment I've received as a customer of Nissan of Torrance.
It started with a simple visit: I brought my car in for an oil change and to have my airbags looked at. Instead, I was told my transmission needed to be replaced. Nearly two weeks passed without a single status update from anyone at the dealership. When I finally called to check in myself, I was told my car was fine and ready for pickup.
But the airbag light was still on. And now, after all this waiting, I'm being told I ... Read More Google - Jul 25, 2026
Jose Enriquez is an amazing sales person! I would recommend him to anyone very friendly!
Poor communication, and what was discussed was not performed Basically I spoke to the service advisor the day before, and the day of service, he was supposed to update me the day I dropped off the car, which he didn't, the next day I called for an update, and everything we spoke about did not happen, and also wasn't even notified.
Dominic was very kind and helpful. We have been Nissan customer a long time. He is the best.
At first I was debating on going to the dealership that day, I’m glad I did met with Daisy she was very kind let me me know what was happening every step of the way and Diego helping me take home my new car which I love very very much thank you everyone for all your help have a blessed day
I have had a great experience working with Chris for several years...He listens and answers my questions very well. Then goes over everything when I pick up my car...Plus they give me a ride home and back the next day.
Marcell provided videos and timely updates on repairs. Repair cost in my opinion are extremely high
Excellent service, very professional, right on time , great advice and great perspective. I will recommend Nissan of Torrance to all my family members.
Normally it's very good, but the last 2 times I've been there, the wait times have been extremely long, & there's been very little communication during my visits while the technician has been trying to solve the problem with my radio & SiriusXM. I've told it will take a couple of hours, and yet I've been there for the whole day.
Very supportive and communicative. As well as very time efficient and helpful. Would definitely come here for service again.
Dominic provided excellent customer service. He was very informative, funny , and communicative throughout the whole process. Will be sure to come back and be seen by Dominic again at our next maintenance visit.
The team really took care of my car, I'm very appreciative for them looking out and being so helpful.
To begin it wasn't great. The second time I went is when I had my appointment with Rene and it changed the negative perspective another advisor had left to begin with
Excellent service; the entire staff goes the extra mile in customer care. They are always attentive to customers' needs and requirements and always seek a solution to meet them.
Fast Service The staff is friendly and always helpful. The service dept is very knowledgeable and detail about the problem with car and how they will service it.
Customer service is great. I liked after changing oil washed my car. Great service provided.
Everyone was welcoming and friendly the moment you arrive; from the mechanic's to the customer service area.
I love marcell he every nice to me he always helps me with my car
Arcee and the whole team are great. I appreciate their humor, candor, and professionalism. Thanks Arcee!
Very good My experience was great the service was prompt and marcell was professional,knowledgeable and cool
(Translated by Google) Excellent service from all the staff, especially José Enriquez, the sales advisor, who always strives for customer satisfaction. Diego Calderón, the financial advisor, is always looking for the best financial terms for the client, and Jesús Rosales, the General Manager, always demonstrates a positive attitude and commitment to the customer.
The entire staff provided excellent service—especially José Enriquez, the sales advisor, who always strives for customer satisfaction; Diego Calderón, the financial advisor, who consistently seeks the best financial terms for the client's benefit; and General Manager Jesús Rosales, who also maintains ... Read More Google - Jul 20, 2026
Due to low mileages on the Rouge, I wasn't able to use the 2nd free oil change service because it's expired already.
Always a pleasure dealing with with staff working in service and parts department. Give Marcell a raise!
Every time I come, they seem to help me very good ?? And every time I come, I like to deal with Marcel and Chris. I'm very pleased with them.??
I actually got a much better deal on an oil change from your dealership than the specific to oil change stores out there. And of course you used the exact synthetic oil and filter that Nissan recommends. All in all, a great value and it was done fairly quickly. I had made an appointment only an hour before and they took me right in at the appointment time and promptly called me to tell me that it was finished as soon as the work was completed. 5 ??'s!!
Fast and efficient battery replacement. Pricing of battery could have been a little more reasonable. Professional service and installation is good.
Communication from the dealership has been inconsistent and dismissive. My service representative did not return calls. The service manager did not follow through promised updates and the dealership has repeatedly failed to acknowledge the seriousness of the mold contaminations inside my vehicle increasing my health concerns.
Absolutely friendly and helpful Very happy with the services and service advisor Marcell I am happy with the services that Marcell and the dealership provided.
The experience was okay, just long It was okay, they worked with us and it all worked out
Nissan of Torrance employees are super professional. I had the pleasure of working with Daisy and Diego for assisting me with the best car deals and options that fits my needs. Absolutely impressed. Would recommend to anyone who plans to buy/ lease a car.
