Customer Testimonials
Mia greeted me cordially at the service area, gave me good advice and guidance on the the most appropriate service for my car, excellent experience all round.
Messed up setting my appointment and my apologies I misspelled the young ladies name Shanarah. She helped me out without having to come back thanks
I always come here for a synthetic oil change special for 39.99. They check my car for other issues and on this recent visit they took pictures and videos of problems with my struts and tie rods (110,000 miles) and estimated repair costs.
I have confidence that my car will be well taken care of when I come to Nissan of Torrance. I am satisfied with the service here.
Awesome 😎
Quick in and out with no charge, but couldn't find the problem even though I suggested in my notes that it might be the sensor. After picking up from dealership my car again stalled and started doing the jerking and pulling reaction. I cleaned my sensor myself this morning and car seems to be running fine right now.
If you’re looking to buy, finance, or lease a car, ask for Mandes Jones! I came in this past Saturday because I received an email about trading my car in for a new one. Once I walked in, I was greeted by Mandes. I told him that I was interested in the 2021 kicks or Sentra. He showed me both cars along with letting me test drive them. After that we went back to the dealership to see what he could do for me to own the 2021 kicks. After going back and forth a few times and almost leaving the ...
Elisa was super. Albert the manager was super. They both were very professional and extremely kind. Elisa explained everything and Albert gave me some tips. I would recommend them always. Best car buying experience I’ve had
This is fir Shanarah, She was patient with me. Kept me informed on my car and went out of her way when it was time for me to check out. I appreciate her patience as I was not on my best behavior as I approached(on the phone and sassy). She was really sweet and pleasant to deal with.
My name is mourad I was there and Chris fegueredo was friendly and fast service I appreciated him I left with happy mean thank you
Manny Villegas was very pleasant and comfortable to talk to. He explained everything needed to be done. And he showed me the snacks and drinks area😩
Mandez is highly personable and passionate about his work! He made sure to provide me and my family with as many details as possible, showing us how to utilize all the functions of my 2020 Rogue! Highly recommend Mandez as your salesman! The next time I purchase a Nissan, it will definitely be here at Torrance with Mandez!
Great service shanaarah was great so friendly and kind explained everything about service
I had a very bad experience with Cerritos Nissan service after waiting for 4 hours with an appointment only to find out that they hadn’t even started the maintenance let alone deal with the rubber seal on the window which I find that they would have to order yet was not told I went to Torrance Nissan and explained to Manny my situation and that I needed to be able to roll my window down on Saturday Manny directed me to parts and the part was ordered and I went the next morning and while they worked on my car ...
The service manager who checked me in was very nice and helpful. Howard the car sales associate took the time to show me their 2021 models and answer all my questions while I was waiting for service.
Friendly service shanaarah was great help me with a great service plan all staff is very friendly and will definitely be coming back to them so friendly
your 2 guys are excelent claudio and chris they did what ineed to know very easy to communicate them, thank u so much and god bless us all
Clean, open friendly. Mandez Jones took the time to help me find the perfect car. I love all the convenience s and safety features included in the vehicle. It feels so easy and great to drive around in! After I bought the car, I went back and Mandez went over the things I missed the first time. I'm happy with the service and support, and plan in having a long, solid relationship with this dealership. I got the extended service agreement and maintenance contract so I'll be going in their alot. Excellent service and I'm very happy ...
The employees at this location are very helpful and friendly. Other place I have been to the people are rude and not welcoming but here at Torrance I feel welcomed and they take care of my car.
Very much pleased with the service...👍👍
Attentive Service from the time I drove up until tjeey brought my car.
Visit was great! I hate going to dealerships, I always feel like I’m a piece of meat for some hungry animal. Eliza came over and treated us like a family/friend. Instantly helped me feel comfortable and to let my guard down a little. The process was all done very well and I’m 100% satisfied with my car!
I appreciated the courtesy of the work and service. I don’t recall the name of the Service person who assisted me, but he did a great job. I would rate him with 5 STARS.
Quick efficient and friendly on time and great communication. No appointment but was able to join the line and served with a professional attitude even though had no priority.
They are good people and help right away And they are quick with the service and clean dealer I was happy with everything I would go again
Great service! Came in and was greeted with a smile. Thought I would be there for a long time and it turned out it took a lot less time.
Claudio's been servicing my car since I first started going to the new location about 3 years ago. He has always been amazing. Very attentive and informative. Keeps me updated on everything that I may need for my car. Great Service. Greatly Appreciated.
Always a pleasure working with Chris. Very attentive and informative. Keeps me updated on everything that I may need for my car. Great Service. Greatly Appreciated.
I have a customer of Nissan of Torrance for 6yrs and I have always been treated with love. I have never seen their staff demonstrate disparity with any of their customer. The owner Frank is sooooo awsome. Their is so much more to say about Torrance of Nissan, But I'm at work right now. Just know, Torrance changed my life. REALLY. Love you Nissan. From Michael Avery.
Nissan Torrance Service Dept. always gives their customers such an excellent service. When I had unsatisfied previous experience with Service Dept., the Service Dept. Management got involved immediately to make sure that their customers get 100% satisfaction. Thank you very much, Ms.Reyes for coordinating to resolve the problems and concerns I had. You guys are awesome!
Mia Young was very helpful and responded to all my requests that I needed for my car thank you for all the worked that got done
Always great talking to him about my truck & what I need for it plus the Lyft or Uber service is great specially I don’t like waiting at the dealership
Shanarra did everything to help me get the best deal in my Nissan Rough’s repair. She was very professional. Thank you. I didn’t mind the wait. Mrs. Calderon
Punctuality was great. I have 2 kids so very important while waiting there while my car got serviced. Will stick to this place for future services.
Clean and comfortable waiting area. Enjoyed the snacks and beverage availability. Felt safe visiting during the pandemic. Manny offered other services that were due, but did not pressure us.
Service was great, they had my car serviced and ready in less than two hours, Mia was great and friendly, she explained all service that my car was needing and also she offered me a complimentary car wash
Mandez Jones of Nissan of Torrance gave me Deloris Fletcher's Rogue a pleasant experience. He walked me through all the procedures in an easy and fashionable way to understand.
Yvonne was up front cordial and quick with arranging and then changing the appointment to suit my needs. Chris is patient, efficient and helpful with questions and special requests. Prompt service with all-around inspection was included. Comfortable, quiet waiting area in the showroom. Vehicle returned washed, gleaming, vacuumed and sanitized. What's not to like?
Brought my wife's Altima for service. Worked with Manny who was OK, but did not seem to be in sync with the mechanic who worked on the car. It turned out to be a three hour service (started at 8:30). I asked Manny several times about a complimentary car wash...did not get one. He told me that because of the light rain on that Thursday it wasn't available. But I did notice three cars in the back getting cleaned. Was not happy with going home with a dirty car. The work done on the car was good.
Great service that I received at Hawthorne nissian. I have been going to Nissian Hawthorne since I purchased my vehicle new in 2013. Great job.
Took car in for service. Tire rotation and oil change and a free air filter cost approximately. $50.00. Had to get shocks, tuneup, air service and the bill ended up $998.
Great service!
Chris, my service rep, was a heat help. The car was returned clean, and the work done was excellent. I just waited and the dealership until my car was as finished.
Un exelente servicio. Todos muy amables gracias por su servicio
Chris did a great job of getting me checked in and keeping me informed throughout the repairs process. Great service runs in the family, as I purchased my car from Chris' dad, Frank! Truly fantastic service and greatly appreciated! Thanks Chris!
Did a great job of giving me al the right information and made sure I left the lot with a brand a new car!!! AMAZING!!!
They really took care of me and I felt like there was full transparency!
Oil Change Replacement of Back Up Camera
Great service as well the job was made in a Good manner of time I was no expecting any kind of discount and I get a coupon thank you!
Manuel worked diligently to assist me with the problem with my vehicle. He was courteous and professional. I asked very specific questions that he found answers for.
Shanarra was awesome through the whole process. She made sure I was covered for the entire repair. Kept me informed of progress. Great great great
I went to have my oil changed and bought a new car! Couldn't justify the work my older vehicle needed so I took a look at the 2021 vehicles. No pressure, great service very friendly and accommodating. My sales person, MJ (Mendez Jones) showed me some good options and helped me find a vehicle that I hadn't considered. He listened to my needs, made great suggestions and found a great fit for me. I LOVE MY NEW CAR. Advanced safety features, beautiful design, super comfortable and fun to drive. The car is wonderful and as much time as I ...
Always appreciate the sincere and positive helpfulness of Claudio & Other Service Folks. I’ve been using your Services for a few years, so keep doing what your doing now.
I went in for an oil change and bought a brand new car! MJ helped me out. He was fantastic, no pressure. He listened, narrowed down what I wanted and showed me top 3 vehicles. It was an easy choice and he made it happen. It felt so good to drive out of there with exactly what I wanted! Professional, polite, good opinions and options. It was a pleasure dealing with him. Rest of staff (manager, financing person) were great too. The entire experience was wonderful and I left feeling tremendous. Two weeks later, I'm still smiling!! Great place to ...
Service associate was great. Wait time was a bit long but overall service was good. Compared to service center closest to me this one was by far the best.
Made appointment to do recall. They couldn't do it due to backorder of parts. Nice to know this when I called to make the appointment.
Fast and professional. Shahara had a wonderful attitude and smile you could see with her mask on! We will be back soon. Love shopping for cars there too.
Great Service from Claudio and the team!
This was my first time at your dealership and Chris was great! I text him not knowing it was his day off and he replied. Thank you but I hate bothering a person on their day off. I'll be back for service!
Excellent service and Manny customer service is always very pleasant. He always does Makes sure your needs are all taken care of, he checks on you and see if you need anything, while you wait for your service.
Great guy
I love that place and their services. The place is always well maintained and the personnel is always very much friendly. Would always recommend it.
II appreciate Rick’s kind demeanor and his great customer services ethics (which is a lost art these days). I would like to thank Rick for aiding me in getting my car serviced.
I bright my SUV in for a recall time and oil/filter change. The service rep was friendly and knowledgeable, however, their technician said my tire treads were at 2/32 and all needed to be replaced but this isn’t my first dealer rodeo. I declined replacing the tires and checked the depth when I got home. All were between 3/32 and 4/32. Why are dealerships so difficult to trust. They said some other items needed work but I am going to take my SUV to my trusted independent auto service facility.
Excellent service friendly dealership. My car came out looking almost brand new. I will definitely refer this dealership to others. Also my lst visit. Will not be my last
I receive great service at Hawthorne nissian. I have always brought my vehicle their the customer service and service is great. I wis they were closer to me
Manny was great. Immediately available and kept me updated on the progress of my car the whole time. I’m very happy with the customer service.
Good service, convenient. Could take a bit to improve speed of initial service check in process. Like a lot that you guys washing the car after the service!
Muy buena la atencion que me brindo, me explico muy claro lo que a mi carro necesitaba y me ayudo con la renta de un carro, Shanarah es una persona muy professional. Gracias
The employees were friendly. It was very clean. Once i made my appointment. I got a text to reminded me which was helpful Everyone was safe wearing masks . My overall experience was a 10
I had a great experience at Nissan thanks to Shanarah. I get all my services done at Torrance Nissan but the great customer service and hospitality will keep me coming back. Thanks to Shanarah for taking care of me and she deserves all of the recognition for being awesome!
Outstanding and communication. Shanarah R was excellent and gave me up to date information regarding the car maintenance process. Having a woman assist with discussing service processes is very important. I am always concerned that when women are not employed in car service areas, I will be over charged because I am a woman.
Wonderful service here and great people! They took awesome care of me and my family I would highly recommend giving them your business. Thank you all!
They were there when I needed it the most!
Friendly and knowledgeable stuff. Good service.
Manny was amazing and very helpful. He answered all my questions and even followed up with me after the service. Excellent costumer service! Recommend to anyone.
It was my pleasure to have worked with my Service Representative Rick Burns he was very polite, courteous, well informed and was able to answer all of my questions.
Respectful, professional, timely, good pricing. First time at this dealership and will definitely be going back thanks to the great service.
The technicians were professional and speedy.
The place is clean, open, nice staff. The front desk older gentleman wasn't helpful or friendly, but rest of staff is great. The service personnel was professional, friendly, comfortable to deal with. The sales staff was great. Financing personnel was really helpful and kind. I like the "no pressure" attitude. Overall very good experience.
The service I received was outstanding. I felt like an old friend. Thinking I was going to spend my whole Saturday at the Dealership but it was really fast. Thank you once again.
Best car buying experience of my life. Great courteous and friendly customer service. Albert and Jose were excellent, both were very knowledgeable and charming. I will definitely recommend to my family and friends
i meet my expectations, mr. claudio is very excelent helping me everytime i came to your office, he is very helpfull and we are very lucky that u have an employee like him
Our salesperson Mandez J. was very helpful and efficient in finding the car that we were looking for. Everyone that we were in contact at the dealership was great.
Chris Figueredo was friendly. Service completed on time. Service recommended keeping the engine running smoothly. Reasonable price quoted for services performed. Quick check-in. the complimentary car wash was a skip. don't waste your time with it. you get what you paid for and it's free.
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